Terms of Service

Effective Date: May 1, 2025

Welcome to Espoir Medical Group. These Terms and Conditions govern your use of our services, including but not limited to Suboxone treatment, telehealth appointments, and all associated care provided through this website or in coordination with our licensed providers. By booking an appointment or using our services, you agree to these terms in full.

1. 💳 Deposits and Payment Terms

✔️ Booking Deposit

A non-refundable deposit of $250 is required to confirm all initial appointments. This applies to both in-person and telehealth visits. Appointments will not be held or confirmed without this deposit.

💸 Payment Responsibility

You are responsible for all charges not covered by your insurance. If you choose self-pay, full payment is due before or at the time of service.

2. 📅 Cancellation and No-Show Policy

We understand life happens. However, to respect our providers’ time and other patients needing appointments:

• A $250 cancellation fee will be charged for no-shows or cancellations with less than 24 hours' notice.

• Repeated no-shows may result in termination of care from the clinic.

• Rescheduling is subject to availability and will require a new deposit.

3. 💻 Telehealth Policies

⚖️ Eligibility

You must be physically located in Arizona at the time of your telehealth appointment to comply with state licensure regulations.

🔐 Technology & Privacy

• Telehealth visits are conducted using a HIPAA-compliant platform.

• You are responsible for ensuring your device and internet connection meet the requirements for a secure video call.

• Please ensure you're in a private, quiet location during the visit.

📷 Consent to Telehealth

By participating in a telehealth appointment, you agree to receive medical care electronically. You understand that:

• No physical exam will be performed.

• You may be asked to submit photos, videos, or perform self-assessments on screen.

• Your provider may request labs, medication reviews, or refer you for in-person care if clinically necessary.

4. 📑 Consent to Treatment and Communication

• By submitting your information, you consent to receive medical care, email communication, SMS appointment reminders, and phone contact from our staff.

• You authorize Espoir Medical Group to collect, store, and use your medical information in compliance with HIPAA regulations.

5. 🔄 Refund Policy

• No refunds are issued for deposits, missed appointments, or late cancellations.

• Refunds for overpayment on services or insurance adjustments may be issued within 30 business days upon written request and verification.

6. 🛑 Termination of Services

We reserve the right to discontinue care in the following situations:

• Repeated failure to adhere to clinic policies

• Suspected diversion of prescribed medications

• Abusive or inappropriate conduct toward staff

• Non-compliance with treatment plans

7. 📬 Disclaimers

• Our services are not intended for emergency medical needs. In case of a medical emergency, call 911 or go to the nearest emergency room.

• This website is intended for informational and service purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

8. ✍️ Amendments

We may revise these terms at any time. Continued use of our services after such changes will constitute acceptance of the new terms.

📌 Questions or Concerns?

‍